Delivery

OUD FACTORY uses local shipping companies within the UAE and SMSA Express shipping for its delivery services across all other countries.

Our standard local shipping rate is 31.5 AED surcharge and orders are delivered locally within the next business day.

Our international shipping rates are as follows:

  • 63 AED to all GCC countries unless orders are above 500 AED then the shipping rate for GCC countries is 31.5 AED only.
  • All other worldwide countries are a 63 AED shipping surcharge. (This however is subject to change for certain destinations)

International shipments are usually received by clients within 2-4 business days. However, some delays may occur in some countries at customs.

Order Tracking

Once your order has been shipped you will receive a shipment confirmation containing a tracking number (i.e xxxxxx). To track your shipment, visit SMSA’s website http://www.smsaexpress.com and enter your tracking number to track your shipment. You may also contact us directly over WhatsApp (+971568788399) if you are having any difficulties and we will assist you accordingly.