Shipping policy

Delivery

OUD FACTORY uses local shipping companies within the UAE as well as DHL shipping for its delivery services across all other countries.

Our standard local shipping rate is 31.5 AED surcharge and orders are delivered locally within the next 1 to 2 business days.

Our standard international shipping rate is 75 AED surcharge for GCC and 150 AED for International (This however is subject to change for certain destinations) International shipments are usually received by clients within 2 to 6 business days. However, some delays may occur in some countries due to customs.

Order Tracking

Once your order has been shipped you will receive a shipment confirmation containing a tracking number To track your shipment, visit DHL website and enter your tracking number to track your shipment. You may also contact us directly through WhatsApp (+971568788399) if you are having any difficulties and we will assist you accordingly.